Customer Service Essentials Training in Auckland

Certificate: Course Completion Certificate Language: English

Duration: 1 Day Credits: 8

Course Delivery: Classroom/ Virtual Live/ On-Site

Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.

Course Topics:

• Assessing your attitude to customer service
• Practicing verbal and vocal skills
• Handling customer complaints and difficult situations
• Demonstrating empathy and building rapport
• Defining the Golden Rules for Success

Course Feature:

You Will Learn How To:

• Adopt a confident, consistent approach that ensures great service
• Apply best practice communication techniques to connect with your customers
• Choose and apply techniques that create customer loyalty and exceed expectations
• Respond positively and constructively to customer problems

Certification:

Once after the training you receive course completion certificate from Academy for Pros

Who can Attend?

No formal prerequisites are required to attend this course.

Note:

However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at [email protected] for dates and details of Instructor Led Live Virtual Session.

If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option you can reach us at [email protected] for more details about on-site or corporate training.

Offers:

Groups of 3 people 10% Discount

Groups of 5 people 15% Discount

Groups of 10 people 20% Discount

Host or Publisher Academy for Pros