Customer Service Beyond Excellence
Schedule
Thu Dec 05 2024 at 09:00 am to 02:30 pm
Location
Coleman A. Young Municipal Center (CAYMC) | Detroit, MI
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To provide employees with the knowledge and skills needed to develop and maintain positive internal and external customer relationships.About this Event
This course is for City of Detroit Employees Only
Participants will learn how to make a good first impression and how to handle complaints effectively. The course will discuss how to give customers what they want and create mutual respect.
Learning Outcomes:
Upon completion of this course, the learner will be able to:
- Discuss the importance of first impressions
- Assess customer needs and objectives
- Prioritize problems, wants and needs
- Use proven techniques to solve problems
- Communicate with customers effectively
- Respond to complaints effectively and know what words to use and to avoid
- Develop ways to create mutual respect
- Handle challenging calls
This course is for City of Detroit Employees Only
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Where is it happening?
Coleman A. Young Municipal Center (CAYMC), 2 Woodward Avenue, Detroit, United StatesEvent Location & Nearby Stays:
Tickets
USD 0.00
