Customer Service Basics

Customer Service Basics is a comprehensive course designed to equip individuals, especially immigrants, with the essential skills required to excel in the customer service field. This course is specifically tailored to help GROW's community build a strong foundation in customer service, ensuring they provide exceptional experiences to their customers.

Throughout this course, participants will learn the fundamentals of effective communication, problem-solving, and conflict resolution, which are key to providing excellent customer service. The course will also cover important topics such as handling difficult customers, managing customer expectations, and building strong customer relationships.

This course is ideal for women who are interested in pursuing a career in customer service, those who are currently working in customer-facing roles and looking to enhance their skills, or anyone who wants to provide exceptional customer service in their daily interactions.

By the end of this course, participants will have gained the confidence and skills necessary to provide exceptional customer service, which is an essential component of building successful careers.

Host or Publisher GROW Women Leaders