Customer-led Accelerator Workshop™

In this full-day workshop, you'll identify exactly where to focus to improve retention, loyalty and performance.
About this Event

See What Customers Are Really Experiencing Across Your Business

The Customer-led Accelerator is a practical, structured diagnostic workshop built on the
Customer Strategy Framework™, designed to help CX + business leaders identify where
customer friction is impacting growth, alignment, and performance.

This is not generic CX training.

It is a hands-on, facilitated working session that helps you:

• uncover hidden customer friction points
• identify gaps and blind spots
• assess the real customer experience across your organisation
• prioritise what matters most
• create clearer strategic direction for the year ahead

You’ll leave with clarity on:

• what’s working
• what’s not working
• what needs attention first
• where customer friction is quietly impacting performance