CSGUK Annual Conference 2025

Library customer services staff are at the heart of student experience. Every interaction, question, referral or access challenge holds valuable insight. With institutional focus on student access, retention, attainment and progression this front-line knowledge can contribute to pivotal interventions and actions.

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Our conference will explore how customer services teams are using data, observation, and lived experience to inform decision making, design better services and contribute to wider institutional goals and narratives. It’s an opportunity to learn from peers, share what’s worked (or hasn’t), and reflect on the evolving role of customer services in a data-driven library landscape.

We’re also delighted to announce our keynote speaker, Amy Stubbing — University Librarian at Solent University and author of Data Driven Decisions: A Practical Toolkit for Librarians and Information Professionals."

Host or Publisher Customer Services Group UK