Copy of Dealing with Difficult Situations

Schedule

Tue Sep 06 2022 at 09:30 am to 04:30 pm

Location

Robertson House | Glasgow, SC

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Tools and techniques to help you be calmer and more effective in difficult situations, and to address the issues.
About this Event

In this one day course you will learn techniques to help you communicate more effectively in difficult situations, and to address issues that might otherwise fester and escalate. We look at:

  • Recognise situations where conflict may grow 
  • Develop non-aggressive but assertive skills behaviours
  • Methods for keeping calm under duress
  • Developing strategies for resolving conflict to stop conflict escalating
  • Recognising personality types – including your own

FAQs

Do I have to book using Eventbrite?

No. You can simply contact us at [email protected] with your name, organisation, billing address and a note of any access issues. We will issue an invoice in advance of your attendance.

What refreshments are served at the training?

Two free rounds of tea, coffee and biscuits are served on arrival and at mid-morning. A sandwich and wraps lunch is served as part of the day

Is there disabled access?

The venue is fully accessible. There is a flight of stairs at the front of the building, however, so wheelchair access is at the rear. A Civicos staff member can be on hand to assist, as the entry point is not obvious. Please let us know in advance of any access requirements.

What are my transport/parking options getting to the event?

Please refer to the Google info here  

What can/can't I bring to the event? 

No need to bring equipment or laptop unless we specifically ask in the training descriptor. Pen and paper may be handy for notes.

Is my registration/ticket transferrable?

If you want to transfer to another training course, please contact us with five or more days’ notice at [email protected]

Do I have to bring my printed ticket to the event?

No need

What is the refund policy?

Civicos Training requires five working days' notice of cancellation. We will always attempt to place you on a later version of the same course, or transfer your booking to another course at no extra cost. However, if you cancel with less than the required notice, we do reserve the right to charge for the full cost of the course


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Where is it happening?

Robertson House, The Robertson Trust, Glasgow, United Kingdom

Event Location & Nearby Stays:

Tickets

GBP 146.00

Civicos Training and Communications CiC

Host or Publisher Civicos Training and Communications CiC

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