Consumer Duty: Where are we and what’s next?

Consumer Duty: Where are we and what’s next?

Clark Willmott will host this session.

The FCA’s Consumer Duty has been in place for a year, and the FCA has already been taking action in relation to it, particularly in relation to ‘fair value’ and effective communications.

This interactive presentation will focus on the following points:

· Why the Consumer Duty matters to financial advisors

· What is working well?

· Where are there areas of improvement?

· Current FOS complaint trends

Clarke Willmott’s Financial Services Litigation and Disputes team are specialists in advising individuals and businesses on a range of disputes in the financial services sector. The team was shortlisted for Team of the Year in 2023 by the Bristol Law Society.

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