Connecting Culture to Client Experience

Marrying an amazing work culture with bespoken client experiences is the recipe for success–it’s as simple as that. Giving your team the tools for personal growth and autonomy resonates deeply within your work environment, and clients will reap the benefits of that connection and investment ten-fold. At the helm of multiple successful businesses, Courtney & Dana will share their insight for empowering your team and improving your client experience to reach new milestones in your business.

Takeaways include:

Discovering the importance behind shared team values, as well as recognizing and appreciating different personalities

How to effectively set expectations and establish clearer communication to give your client the event of their dreams

Pulling back the curtain on team culture and how it inherently affects the overall client experience

Host or Publisher NACE Richmond