Conflict Resolution – Turn Disputes into Win-Win Solutions! in Buffalo, NY

Course Overview

Conflicts are inevitable in both professional and personal settings, but how you handle them defines your success and relationships. The Conflict Resolution Mastery course by Kogniora Global is designed to equip individuals with essential skills to manage, navigate, and resolve conflicts effectively. Whether in the workplace, leadership roles, or daily interactions, mastering conflict resolution ensures improved communication, reduced stress, and enhanced collaboration.

Through a structured and practical approach, this course dives into the root causes of conflicts, explores various resolution strategies, and provides actionable techniques to foster productive discussions. By the end of this training, participants will be empowered to turn conflicts into opportunities for growth, trust-building, and innovation.

What You’ll Learn

• The fundamentals of conflict resolution and its importance
• The five conflict resolution styles based on the Thomas-Kilmann Instrument
• Techniques for creating a neutral and positive conflict-resolution atmosphere
• How to identify the root cause of conflicts and build mutual understanding
• Effective communication strategies to de-escalate tense situations
• Methods for generating solutions that lead to win-win outcomes
• Stress and anger management techniques to stay composed during conflicts
• Practical tools and frameworks to handle conflicts in professional and personal settings

Course Modules

Module 1: Getting Started

• Introduction and icebreaker activities
• Overview of the course structure and expectations
• Understanding objectives and takeaways

Module 2: An Introduction to Conflict Resolution

• Defining conflict and its impact
• Understanding the conflict resolution process
• The role of emotions in conflict resolution

Module 3: The Thomas-Kilmann Conflict Resolution Styles

• Understanding the five approaches: Collaborating, Competing, Compromising, Accommodating, and Avoiding
• Identifying personal conflict resolution styles
• When to apply each style effectively

Module 4: Creating an Effective Atmosphere for Conflict Resolution

• Strategies to neutralize emotional responses
• Establishing ground rules for constructive discussions
• Selecting the right time and place for resolution conversations

Module 5: Building Mutual Understanding

• Understanding personal and others' perspectives
• Aligning expectations and interests
• Developing a shared resolution mindset

Module 6: Addressing Individual Needs in Conflict Resolution

• Finding common ground in disagreements
• Fostering positive energy and goodwill
• Strengthening partnerships and collaboration

Module 7: Identifying the Root Cause of Conflicts

• Techniques to analyze conflict origins
• Using cause-and-effect diagrams for deeper insights
• The power of forgiveness in conflict resolution
• Recognizing the long-term benefits of resolution

Module 8: Generating Possible Solutions

• The brainstorming approach: generate before evaluating
• Developing multiple solution options for mutual gain
• Digging deeper to find sustainable resolutions

Module 9: Building a Practical Solution Plan

• Establishing solution criteria
• Shortlisting and finalizing the best resolution approach
• Creating an action-oriented conflict resolution plan

Module 10: The Simplified Conflict Resolution Process

• Evaluating conflict situations quickly and effectively
• Choosing the right steps based on the situation
• Creating a personalized action plan

Module 11: Additional Conflict Resolution Tools

• Stress and anger management techniques
• The power of the Agreement Frame in communication
• How to ask open-ended questions to drive meaningful discussions

Module 12: Wrapping Up & Next Steps

• Key takeaways and lessons learned
• Final reflections and insights
• Action planning for real-world application
• Course evaluation and completion

Who Should Attend?

This course is ideal for professionals and individuals who want to enhance their conflict resolution skills, including:
✅ Managers, supervisors, and team leaders who handle workplace disputes
✅ HR professionals and corporate trainers responsible for fostering a positive work environment
✅ Business owners and entrepreneurs who need to navigate negotiations and partnerships
✅ Employees and team members looking to improve collaboration and communication
✅ Customer service professionals handling difficult client interactions
✅ Individuals seeking to manage personal relationships with improved conflict resolution skills

Why Enroll?

✅ Gain Practical Skills: This course offers real-world strategies and techniques that can be applied immediately.
✅ Boost Leadership & Communication Abilities: Mastering conflict resolution enhances leadership effectiveness and workplace harmony.
✅ Enhance Emotional Intelligence: Learn how to manage stress, anger, and emotional responses in difficult situations.
✅ Achieve Positive Outcomes: Turn conflicts into opportunities for growth, collaboration, and innovation.
✅ Certificate of Completion: Gain recognition for your skills and enhance your professional profile.

Join us and transform the way you handle conflicts—empower yourself with the confidence and skills to navigate challenging situations with ease!

Info: The day begins with a warm welcome, setting the stage for an engaging and interactive learning experience. Participants will take part in an icebreaker activity to foster a comfortable and collaborative environment. This session will also provide an overview of the course objectives and what they can expect to learn throughout the day.

Info: Participants will explore the concept of conflict and its impact in both professional and personal settings. The discussion will highlight the importance of conflict resolution and introduce a structured process that can be applied in various situations to achieve positive outcomes.

Info: In this session, participants will be introduced to the Thomas-Kilmann conflict resolution model, which outlines five different approaches to handling conflict: Collaborating, Competing, Compromising, Accommodating, and Avoiding. They will learn how to identify their own conflict resolution style and when to use each approach effectively.

Info: To resolve conflicts successfully, it is crucial to establish a neutral and constructive environment. This session will focus on how to manage emotions, set clear ground rules, and choose the right time and place for conflict resolution discussions to ensure they are productive and solution-oriented.

Info: Understanding different perspectives is key to resolving conflicts effectively. Participants will learn how to identify their own needs, recognize the needs of others, and align them toward a mutually beneficial resolution. This session will emphasize the importance of open communication and active listening.

Info: Conflicts often arise from deeper underlying issues. In this session, participants will explore techniques to analyze the root causes of conflicts, including the use of cause-and-effect diagrams. The discussion will also highlight the role of forgiveness and the long-term benefits of conflict resolution.

Info: Once the root cause of a conflict is identified, finding solutions becomes the next crucial step. Participants will engage in brainstorming exercises to develop multiple resolution strategies that cater to mutual benefits. The focus will be on thinking creatively and considering all possible options before selecting the best course of action.

Info: To ensure conflicts are resolved effectively, a structured approach is necessary. In this session, participants will learn how to create a clear and actionable conflict resolution plan. They will work on shortlisting potential solutions and developing a step-by-step strategy for implementation in real-world scenarios.

Info: Understanding conflict resolution concepts is important, but applying them in real-life situations is what truly makes a difference. This session will include practical exercises, case studies, and role-playing activities to help participants practice the skills they have learned in a realistic setting.

Info: Managing emotions is a critical aspect of conflict resolution. In this session, participants will explore stress and anger management techniques that help maintain composure during conflicts. They will also learn the importance of using open-ended questions and the Agreement Frame to facilitate constructive discussions.

Info: The training will conclude with a reflection on the key lessons learned throughout the day. Participants will be encouraged to create action plans to apply their new skills in their professional and personal lives. The session will end with feedback, final thoughts, and a summary of the next steps for continued learning and application.

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Host or Publisher KOGNIORA GLOBAL