Conflict Resolution Mastery 1 Day Workshop in Chicago, IL

Course Details

Duration: 1 Day

Mode: Instructor-Led Virtual Live Session / In-Person / Corporate In-House

Language: English

Credits: 10 Credits

Course Overview:

Conflict Management is a practical professional development program designed to help professionals identify, manage, and resolve workplace conflicts in a constructive, respectful, and solution-oriented manner. Conflict is an inevitable part of every workplace, but when managed effectively, it becomes an opportunity to strengthen communication, improve collaboration, encourage innovation, and build stronger professional relationships.
Whether conflicts arise from communication gaps, differing priorities, personality differences, resource constraints, or organizational change, professionals who possess strong confl ict management skills are better equipped to maintain productive relationships, make balanced decisions, and foster positive workplace cultures.
This highly interactive workshop provides practical strategies to recognize the root causes of confl ict, manage emotions during disagreements, communicate assertively, negotiate win-win outcomes, handle difficult conversations professionally, and rebuild trust after conflict. Through realistic workplace case studies, simulations, role plays, self-assessments, and collaborative exercises, participants will gain the confi dence to manage conflict positively and effectively.
By the end of the program, participants will develop a Conflict Management Action Blueprint and a 60-Day Workplace Relationship Improvement Plan that can be implemented

Why Join This Course?

• Understand the root causes of workplace confl ict
• Respond professionally instead of reacting emotionally
• Improve communication during disagreements
• Resolve conflicts using practical frameworks
• Build stronger workplace relationships
• Improve collaboration across teams
• Handle difficult conversations confi dently
• Negotiate mutually benefi cial solutions
• Strengthen trust and teamwork
• Recognition – Certifi cate of Completion + 10 Executive Education Credits (EEC)

Learning Objectives:

Participants will be able to:

• Recognize different types of workplace confl ict
• Identify personal conflict management styles
• Understand the root causes of disagreements
• Communicate assertively and respectfully
• Manage emotions during conflict
• Apply practical conflict resolution techniques
• Conduct productive difficult conversations
• Negotiate collaborative solutions
• Restore trust after workplace confl ict
• Develop a long-term conflict management strategy

Training Day Structure – 8 Modules (8 Hours, 8 Credits)

• Module 1: Understanding Workplace Conflict
• Module 2: Understanding Your Conflict Style
• Module 3: Emotional Intelligence in Conflict
• Module 4: Assertive Communication & Difficult Conversations
• Module 5: Negotiation & Collaborative Problem Solving
• Module 6: Managing Team Conflict
• Module 7: Preventing Future Conflict
• Module 8: Toolkit – Conflict Management Action Blueprint

Key Benefits:

Participants will gain:

• Greater confi dence during conflict
• Better emotional control
• Stronger communication skills
• Improved negotiation capability
• Better problem-solving
• Stronger workplace relationships
• Higher team collaboration
• Reduced workplace tension
• Improved trust
• Long-term conflict management capability

Target Audience:

This workshop combines practical learning with immediate workplace application through:

• Interactive facilitator-led discussions
• Workplace case studies
• Conflict simulations
• Role plays
• Individual self-assessments
• Group problem-solving activities
• Reflection exercises
• Personal action planning

Certification & Credits:

Participants will receive the Certificate of Completion from Skelora.

Trainer Profile:

Delivered by experienced Conflict Resolution Consultants, Leadership Development Specialists, Executive Coaches, HR Professionals, Organizational Development Experts, and Workplace Communication Trainers with extensive experience in helping organizations improve collaboration, resolve workplace disputes, strengthen team relationships, and build healthy workplace cultures.

Note: The Pre-Training Workbook (1 Executive Education Credit) and Post-Training Resource Pack (1 Executive Education Credit) are integral components of this learning journey, enabling participants to reinforce practical confl ict management strategies, strengthen workplace communication, and develop lasting professional relationships.

Info: Participants will complete a structured confl ict management assessment before attending the workshop.
The workbook includes confl ict style assessments, communication refl ections, emotional awareness activities, workplace confl ict scenarios, relationship evaluations, negotiation readiness exercises, and personal development goals. Participants will identify their current confl ict management approach and opportunities for improving workplace relationships before attending the live session.

Info: Develop a positive understanding of workplace confl ict and its impact.
• Types of workplace confl ict
• Common causes of confl ict
• Positive versus destructive confl ict
• The cost of unresolved confl ict

Info: Recognize personal behaviors and responses during confl ict.
• Confl ict management styles
• Emotional triggers
• Self-awareness during disagreements
• Personal strengths and development areas

Info: Manage emotions to improve communication and decision-making.
• Emotional regulation
• Active listening
• Managing difficult emotions
• Building empathy

Info: Strengthen communication while maintaining professionalism.
• Assertive communication
• Giving and receiving feedback
• Difficult conversation framework
• Respectful dialogue

Info: Reach mutually benefi cial solutions.
• Interest-based negotiation
• Collaborative decision-making
• Finding common ground
• Win-win strategies

Info: Resolve confl ict while maintaining team performance.
• Conflict between colleagues
• Cross-functional disagreements
• Team collaboration
• Restoring workplace relationships

Info: Develop proactive strategies that reduce workplace conflict.
• Building trust
• Setting expectations
• Improving communication
• Creating positive workplace culture

Info: Convert learning into long-term workplace success.
• Personal confl ict assessment
• Conflict improvement roadmap
• Difficult conversation planner
• 60-Day Workplace Relationship Improvement Plan

Info: Participants will receive a comprehensive implementation toolkit designed to reinforce confl ict management skills after the training.
The resource pack includes a 60-Day Confl ict Resolution Challenge, Confl ict Refl ection Journal, Difficult Conversation Planner, Confl ict Resolution Checklist, Communication Improvement Worksheets, Negotiation Preparation Guide, Relationship Rebuilding Framework, Self-Assessment Tools, and a personalized Confl ict Management Action Blueprint.