Conflict Management Training Course - Manchester

All of us experience conflict at some point, we argue with our spouses, family, children, parents, disagree with friends and strangers, and at times we lose sight of the fact that all this conflict is normal. So long as there are people, there will be conflict!

Conflict within a workplace can appear in many forms, from personality conflicts between employees to an employee and supervisor issue.

Some people seem to have an inherent understanding of what causes conflicts and how to resolve them quickly where as some people need to learn the skills of conflict resolution.

Conflict resolution is one of the most important skills that you can learn and develop. It enables you to identify various types of conflict and apply proven strategies to manage the conflict effectively before it gets out of hand. Conflict resolution is a valuable skill to have for inside the work place and outside.

Using the tools and techniques you acquire throughout the day you will:

• Define the meaning of conflict and appreciate how it can develop
• List the three different types of conflict that can occur in an organisation
• Appreciate your own natural preference when dealing with specific challenging situations
• Understand the strategy behind effective conflict resolution between two parties
• State how to facilitate conflict when others are disagreeing over issues
• Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment
• Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity

Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.

Small class sizes of 6 or less allow you to have personalised feedback and supervision during the course.

Discounts for group bookings available

• Run by a specialist Trainer with over 15 years experience in running conflict management courses
• This course is limited to 6 places so you are guaranteed personal support throughout the day
• From Only £295 + VAT per delegate
• Convenient locations in Manchester, Leeds, Liverpool and Birmingham.
• We provide one to one and private group courses throughout the UK
• Course notes and support material
• Lunch & refreshments provided
• Certificate of achievement

"Jane was a fantastic trainer. She listened to my objectives, and tailored the course to suit my specific needs. I can now go forward into work and utilise my new skills." - Amy R | Shoosmiths LLP

"Jane was brilliant and very enthusiastic. I left feeling more confident and better tooled for more situations." - Stephanie O | Glancy Fawcett

"Very well delivered [Conflict Management course]. Every aspect fully explained and also related to each person's experiences which helps resolution in the workplace." - Sam | e-foods

Host or Publisher M Training