Conflict Management Classroom Certification in Colorado Springs, CO

Conflicts are inevitable when people with different personalities come together to work in the same environment. Quite often, the clash that results lead to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you'll be called upon to defuse the situation and resolve differences in a collaborative manner.

Our one-day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace, before they spiral out of control. This is how you become a highly successful leader. Learn to build conflict resolution techniques that work and manage complex team dynamics with sensitivity and firmness.

Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.

Conflict management is the process by which disputes are resolved, where negative results are minimized and positive results are prioritized. This key management skill involves using different tactics depending on the situation, negotiation, and creative thinking.

Key Features:

• 8-hour interactive and intensive workshop led by industry experts
• Course completion certificate

• Role play and case studies for practical understanding
• Hands-on Learning with Group Exercises

• Real-World Simulations and Case Studies
• Day-to-day tools to be a successful leader and person

• Become Adept at Conflict Resolution
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience

Special Offers:

Referring your friends & colleagues - 5% each – with 2 People | 15% – with 3 people

*We also provide corporate training at any remote location, if you have group participants. It can be conducted at your company premises on your preferred dates.

What you will learn

• Increase your effectiveness in managing conflict.
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
• Gain confidence in holding difficult conversations calmly and assertively.
• Manage difficult situations proactively.
• See growth in your overall performance
• Build trust and credibility with colleagues and team members
• Identify common responses to conflicts in terms of behaviour, thoughts and attitude
• Explore Aggressive, Passive and Assertive approaches and the consequence of each response
• Learn effective conflict resolution methods and best practices for managing conflicts

Course Agenda

Conflicts

• The intention behind the conflict

• The cause and effect of the conflict

• How did it happen

• The consequences of the conflict

Mindset Change

• Importance for change

• Getting rid of old habits

• Various styles of employees

The 5-step strategy in implementing the blueprint for Conflict Resolution

• Self-Awareness and Self-Management

• Emotions

• Conflicting Styles

• Conflicting Roles

• Conflicting Resources

• Building and Sustaining Relationships with Colleagues

Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment

• The Mastery of Building Rapport at the Workplace

• Build Trust and Confidence amongst supervisors, colleagues and peers

• The areas that will be examined include

Self-Awareness and Self-Management

• Be aware of the working environment around us

• Emotions

• How to Manage Our Emotions Better

• Conflicting Styles

• Why are there conflicting styles and how to manage them and collaborate

• Conflicting Roles

• The similar roles in the organization that cause conflicts

• Conflicting Resources

• Allocation of resources that trigger conflicts and how to manage them

• How to build and sustain relationships with your supervisors, colleagues and peers

Training Venue:

Venue will be confirmed to the classroom participants one week prior to the workshop start date and online participants will get the session attendance link before 1 - 2 days of the training start date.

For more details, please contact us at [email protected]

Host or Publisher ShineBrightX LLC