Conflict Management 1 Day Workshop in Baltimore, MD

Course Overview :

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery Format: Classroom (Food and Beverages included)

Course Description:

Disagreements, differences of opinion, and conflicting perspectives are inevitable in any collaborative environment. Workplace conflicts, if not managed properly, can become highly destructive, stirring up negative emotions, poisoning team morale, and creating stress. This can lead to deteriorated relationships, loss of morale, and lack of commitment, which often remains hidden but is particularly damaging. Effectively managing conflict is crucial to maintaining team and company performance, saving time and money.

Our one-day workshop on Conflict Management and Communication Skills equips you with the most advanced tools, strategies, and practices for managing conflicts constructively. Through hands-on practice with proven frameworks, simulations, and exercises, you will become a highly effective professional and leader, ready to handle conflicts constructively from day one.

Learning Objectives:

• Gain insights into your conflict management style through self-assessments (TKI®).
• Practice techniques and new skills through role-playing in a safe environment.
• Learn proven best practices for approaching conflict management.
• Develop skills for resolving conflict as a third-party mediator.
• Understand scientifically validated frameworks for effective communication in stressful situations.
• Apply your learning to your work environment using job aids, templates, and other resources.

How Will You Benefit?

• Build trust and credibility with colleagues and team members.
• Turn potential conflict situations into opportunities for critical conversations that enhance work relationships.
• Gain confidence in holding difficult conversations calmly and assertively.
• Manage difficult situations proactively.
• Increase your effectiveness in managing conflict.
• See growth in your overall performance.

Agenda:

• Science behind workplace conflicts
• Understanding human behavior
• Different personality types
• Conflict management styles
• Conflict management strategies
• Workplace conflicts
• Conflict resolution agreements
• Working with difficult people
• Relationship and reputation management

Prerequisites: None

Course Materials: Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

• Internet for downloading the eBook
• Laptop, tablet, smartphone, eReader (excluding Kindle)
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader)
• eBook download and activation instructions

Target Audience:

Anyone interested in learning Conflict Management Skills.

Certification:

Upon completing the workshop, participants will receive a course completion certificate.

Benefits of Taking the Conflict Management Course for Your Team

• Enhanced Team Dynamics: Improved conflict management skills foster a more harmonious and productive team environment. Team members learn to communicate more effectively, leading to reduced misunderstandings and tension.
• Increased Productivity: Resolving conflicts efficiently means less time spent on disputes and more time focused on productive tasks. This can significantly boost team productivity and overall output.
• Better Decision Making: Effective conflict management encourages open dialogue and diverse perspectives, leading to better-informed decision-making processes within the team.
• Improved Employee Morale: Addressing conflicts promptly and constructively improves morale by reducing frustration and stress among team members. This creates a more positive work atmosphere.
• Stronger Relationships: Learning to manage conflicts constructively builds trust and strengthens relationships among team members. They learn to appreciate each other's differences and work collaboratively.
• Leadership Development: Managers and leaders who undergo conflict management Upon completing the workshop are better equipped to handle challenging situations, mentor their teams, and maintain team cohesion during times of conflict.
• Enhanced Customer Service: Improved team dynamics and communication skills extend to interactions with customers, leading to better service delivery and customer satisfaction.
• Innovation and Creativity: A supportive and conflict-resilient team environment encourages creativity and innovation. Team members feel safe to share ideas and take calculated risks.
• Adaptability and Resilience: Teams that can effectively manage conflicts are more adaptable to change and resilient in the face of challenges, making the organization more agile overall.
• Reduced Turnover: Addressing conflicts promptly and effectively contributes to a positive work environment. Employees are more likely to stay motivated and engaged, reducing turnover rates and associated costs for recruitment and training.

To host the session for your group on-site, enquire us at [email protected]

This course provides several useful handouts and exercises relating to absence management.

What is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law?

These workshop have been created to help safely navigate you through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Participants will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks.

Account Management is an important role within any organization. Account Managers are responsible for nurturing customer relationships and increasing sales with their organization’s key customers. The Account Manager will usually act as the first point of contact for clients; responding to complaints, purchases, project requests, and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business.

This Account Management course materials are suitable for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships, and in turn increasing business performance and sales success.

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice.

With our Crisis Management workshop, your participants will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace. Employee engagement is not an HR initiative that managers are reminded to do once a year. It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.

These Employee Engagement workshop suitable for anyone that works in a management or leadership role.

Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers.

These Essential Management Skills workshop suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow, while giving existing managers the chance to review their current skills and build on their performance.

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers” job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

This workshop based on leading teams, will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.

Course Contents:

Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of a leader, both personally and from the point of view of the team.

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance workshop.

This workshop set out to helps you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation.

The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively co-operate with team members, develop their skills and ensure they feel incentivised to succeed.

With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviours and ability in their role.

Host or Publisher Mangates