Conflict Management 1-Day Workshop

Manage Workplace Conflict, Navigate Difficult Conversations & Build Positive Working Relationships
About this Event

Event Details

• Duration: 1-Day Practical Training (8 Hours)
• Timing: 9:00 AM – 5:00 PM (including breaks)
• Location: Location shared via email ( Complete Address )
• City Selection: Select your preferred city. We’ll confirm the nearest available training location after registration. Onsite training is also available on request.
• Format: Classroom Training (Virtual option available on request)
• Language: English
• Certificate: Course Completion Certificate
• PDUs Awarded: 8 Professional Development Units
• Contact: [email protected]

Event Description

Conflict is a natural part of working with people. Different priorities, personalities, communication styles, expectations, pressures, and perspectives can all create disagreement. When handled poorly, conflict can damage relationships, reduce collaboration, consume management time, and negatively affect team performance. When handled constructively, however, disagreement can generate better understanding, stronger decisions, and positive change.

This practical Conflict Management 1-Day Workshop is designed to help participants understand workplace conflict, recognize its early warning signs, and respond to difficult situations with greater confidence and professionalism.

Participants will explore the causes and stages of conflict, different conflict-management styles, emotional triggers, positions versus interests, and the communication behaviors that can either escalate or reduce tension.

The workshop provides practical techniques for preparing for difficult conversations, listening actively, communicating assertively, managing emotions, identifying underlying interests, finding common ground, negotiating solutions, and responding constructively to challenging behavior.

Participants will also explore how to manage conflict between other people without unnecessarily becoming part of the dispute.

Through workplace scenarios, self-assessment, discussion, conflict-resolution exercises, role-play, and action planning, participants will practice applying conflict-management techniques to realistic situations.

The goal is not to eliminate all disagreement, but to help participants manage conflict early, professionally, and constructively while protecting working relationships and focusing on workable outcomes.

What You Will Learn

• Understand what workplace conflict is and why it occurs.
• Recognize common causes of workplace conflict.
• Identify early warning signs of disagreement and tension.
• Understand how conflict can escalate.
• Recognize your own conflict-management style.
• Understand the five common approaches to conflict.
• Select an appropriate conflict response for different situations.
• Recognize personal emotional triggers.
• Manage emotional reactions during difficult conversations.
• Distinguish between positions and underlying interests.
• Improve active listening.
• Ask questions that clarify the real issue.
• Communicate assertively without becoming aggressive.
• Use language that reduces defensiveness.
• De-escalate tense conversations.
• Give and receive feedback constructively.
• Prepare for difficult conversations.
• Find areas of common ground.
• Generate mutually workable solutions.
• Negotiate disagreements more effectively.
• Respond to challenging behaviors.
• Manage conflict within teams.
• Facilitate conflict between other people.
• Create a personal conflict-management action plan.

Workshop Modules

Module 1: Understanding Workplace Conflict

• Defining workplace conflict.
• Understanding disagreement versus destructive conflict.
• Recognizing common sources of conflict.
• Differences in goals and priorities.
• Communication breakdowns.
• Role and responsibility ambiguity.
• Personality and working-style differences.
• Competition for resources.
• Expectations and perceptions.
• Understanding the potential costs of unresolved conflict.
• Recognizing when disagreement can be constructive.

Module 2: Recognizing Conflict Early

• Identifying early warning signs.
• Recognizing changes in communication.
• Understanding avoidance and withdrawal.
• Identifying tension and defensiveness.
• Recognizing repeated misunderstandings.
• Understanding passive-aggressive behaviors.
• Identifying breakdowns in collaboration.
• Recognizing when small issues are becoming larger problems.
• Understanding the value of early intervention.
• Deciding when and how to address an emerging conflict.

Module 3: Understanding the Conflict Escalation Cycle

• Understanding how conflict develops.
• Moving from disagreement to tension.
• Recognizing escalation triggers.
• Understanding assumptions and interpretations.
• How emotions influence conflict.
• The impact of defensive behavior.
• Understanding action-reaction cycles.
• Recognizing polarization.
• Identifying opportunities for intervention.
• Breaking negative conflict patterns before they intensify.

Module 4: Conflict Management Styles

• Understanding different approaches to conflict.
• Avoiding.
• Accommodating.
• Competing.
• Compromising.
• Collaborating.
• Strengths and limitations of each style.
• Understanding your preferred conflict style.
• Recognizing the conflict styles of others.
• Selecting an approach based on the situation.
• Developing greater flexibility when managing conflict.

Module 5: Positions, Interests and Needs

• Understanding positions in conflict.
• Identifying underlying interests.
• Recognizing needs and concerns.
• Moving beyond demands.
• Exploring what each person is trying to achieve.
• Separating stated positions from underlying motivations.
• Asking questions that reveal interests.
• Identifying shared interests.
• Finding areas of common ground.
• Moving from “win/lose” toward collaborative problem solving.

Module 6: Emotional Intelligence in Conflict

• Understanding emotional triggers.
• Recognizing your own emotional responses.
• Developing self-awareness during conflict.
• Managing frustration and anger.
• Remaining composed under pressure.
• Recognizing emotions in others.
• Demonstrating empathy without automatically agreeing.
• Avoiding impulsive responses.
• Understanding the impact of tone and body language.
• Creating space before responding.
• Maintaining professional behavior during disagreement.

Module 7: Communication Skills for Conflict Resolution

• Communicating clearly and directly.
• Using active listening.
• Asking open and clarifying questions.
• Paraphrasing to confirm understanding.
• Separating facts from assumptions.
• Using neutral language.
• Communicating concerns without blame.
• Using assertive communication.
• Understanding assertiveness versus aggression.
• Expressing disagreement respectfully.
• Avoiding inflammatory language.
• Keeping conversations focused on the issue.

Module 8: De-Escalating Difficult Conversations

• Recognizing signs of escalating tension.
• Controlling your own response first.
• Lowering the emotional temperature.
• Using an appropriate tone and pace.
• Acknowledging concerns.
• Demonstrating that the other person has been heard.
• Avoiding unnecessary confrontation.
• Responding to accusations.
• Handling interruptions.
• Managing defensive responses.
• Knowing when a temporary pause may be appropriate.
• Returning the conversation to constructive problem solving.

Module 9: A Practical Conflict Resolution Process

• Preparing before addressing conflict.
• Defining the issue objectively.
• Choosing an appropriate setting.
• Establishing the purpose of the conversation.
• Allowing each perspective to be heard.
• Clarifying facts and perceptions.
• Identifying interests and concerns.
• Establishing areas of agreement.
• Generating possible solutions.
• Evaluating alternatives.
• Agreeing actions and responsibilities.
• Following up after the conversation.

Module 10: Negotiating Solutions and Reaching Agreement

• Understanding negotiation within conflict resolution.
• Focusing on interests rather than fixed positions.
• Identifying acceptable outcomes.
• Generating multiple options.
• Exploring trade-offs.
• Using compromise appropriately.
• Seeking collaborative outcomes.
• Testing whether solutions are realistic.
• Clarifying responsibilities.
• Documenting agreements where appropriate.
• Maintaining the relationship after agreement.
• Reviewing whether the resolution is working.

Module 11: Managing Conflict Between Others

• Understanding the role of a manager or facilitator.
• Remaining impartial.
• Establishing appropriate boundaries.
• Hearing different perspectives.
• Preventing interruptions and personal attacks.
• Clarifying the central issue.
• Identifying shared interests.
• Encouraging participants to generate solutions.
• Avoiding taking ownership of other people's conflict.
• Supporting constructive agreement.
• Knowing when escalation or formal organizational processes may be required.
• Following up after resolution.

Module 12: Building a Constructive Conflict Culture

• Encouraging respectful disagreement.
• Creating psychological safety for different viewpoints.
• Addressing problems early.
• Establishing communication expectations.
• Building trust within teams.
• Encouraging direct and respectful conversations.
• Reducing blame-based behaviors.
• Learning from previous conflicts.
• Identifying recurring sources of disagreement.
• Strengthening collaboration after conflict.
• Identifying personal conflict-management development priorities.
• Creating a 30-day conflict-management action plan.

Who Should Attend?

This workshop is suitable for:

• Managers and supervisors.
• Team leaders.
• Department heads.
• Project Managers.
• HR professionals.
• People Managers.
• Customer Service professionals.
• Sales professionals.
• Account Managers.
• Operations professionals.
• Procurement professionals.
• Credit Control professionals.
• Business owners.
• New and emerging managers.
• Employees working in collaborative teams.
• Professionals responsible for managing difficult conversations.
• Professionals who regularly work with customers, suppliers, colleagues, or stakeholders.
• Anyone who wants to handle workplace conflict more confidently and constructively.

Workshop Benefits

Participants will gain practical strategies to:

• Recognize conflict earlier.
• Understand why workplace conflicts develop.
• Identify common conflict triggers.
• Understand their preferred conflict-management style.
• Adapt their approach to different situations.
• Manage emotional reactions more effectively.
• Separate positions from underlying interests.
• Improve active listening.
• Communicate concerns assertively.
• Reduce defensive communication.
• De-escalate tense conversations.
• Prepare for difficult conversations.
• Address disagreements before they become larger problems.
• Find common ground.
• Generate practical solutions.
• Negotiate disagreements more effectively.
• Handle challenging responses professionally.
• Facilitate conflict between other people.
• Protect important working relationships.
• Improve team collaboration.
• Reduce avoidable disruption caused by unresolved conflict.
• Build greater confidence when handling workplace disagreements.
• Create a practical personal conflict-management approach.

🎓 Certification

All participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.

Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participants
Corporate & Team Training Available

Want this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at [email protected] for details.