Concerns and Complaints Workshop - Christchurch

No one enjoys handling a complaint, but sometimes your board may have to!

Following the right process helps ensure things are addressed fairly, promptly, and at the appropriate level.

This session is for newer board members and those looking for a refresher.

Join us as we explore:

• The difference between concerns and complaints
• Your board’s role
• Dealing with a complaint
• Support and next steps

Before you attend, we recommend familiarising yourself with the following:

• Your board’s policies and procedures
• Your school’s concerns and complaints process
• Our articles on concerns and complaints

Can't make this event?

Check out our other sessions or contact us to discuss your needs.