Communication Skills in the Workplace

Business Communication
​(Written and Oral Skills)
This training aims to provide important considerations when writing email, business letters, and communicating in the workplace. From proper behavior in oral communications to technical writing skills, this module aims to provide participants with the skills to communicate professionally in different forms.

• Bring own laptop

INCLUSIONS

For onsite:

1. printed handout
2. printed certificate
3. fastfood lunch
4. AM and PM snacks
5. candies and coffee
6. WIFI access

For via Zoom:

1. PDF handout
2. PDF certificate

Where in Cubao:

Mpower Learning Manila

222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, Quezon City

TIME

All schedules are set at 8AM-5PM. However, if the headcount is low, the training may be set at 9AM-4PM or 9AM-5PM. Your certificate, still, will indicate 8 hours.The start time and end time will be finalized three days before the class. Please look for an email from [email protected] or chat with us to confirm.

OUTLINE

I. Introduction: the Importance of Proper Communication

• Identifying Characteristics of Effective Communication
• Recognizing Barriers to Communication
• Understanding Effects of Miscommunication in the Workplace

II. Grammar Review: the Most Common Errors

• Ensuring Subject-Verb Agreement
• Using Active vs. Passive Voice
• Identifying Common Grammar Mistakes in Emails
• Maintaining Professional and Appropriate Word Choice

III. A Customer-Centric Approach to Communication

• Demonstrating Politeness in Writing
• Expressing Apologies Clearly and Sincerely
• Writing for Customer Service Scenarios
• Applying Customer Service Principles to Written Communication
• Delivering Negative Responses Positively and Professionally

IV. Key Aspects of Email Writing

• Writing Concisely and Coherently for the Target Audience
• Choosing the Appropriate Format and Tone
• Constructing Complete and Effective Emails
• Conveying Messages Clearly and Accurately
• Writing Instructions Effectively
• Understanding and Using Standard Email Structures

V. Email Writing and Etiquette Workshop

• Observing Email Etiquette in Professional Settings
• Applying Tips for Writing Business Letters
• Creating Proposals and Sales Emails or Letters
• Writing Professional Apology Emails or Letters
• Composing Formal Invitation Emails or Letters

VI. Aspects of Oral Communication in the Workplace

• Handling Face-to-Face Conversations Professionally
• Managing Tone, Volume, and Pace
• Using Appropriate and Confident Body Language
• Conducting Effective Phone Conversations
• Applying a Customer-Centric Approach to Phone Calls
• Practicing Active Listening and Proper Probing Techniques
• Participating in Meetings and Discussions Effectively
• Clarifying and Confirming Information During Conversations

VII. Oral Communication Challenges Workshop

• Giving Clear and Constructive Feedback
• Building Rapport with Colleagues and Clients
• Practicing Assertiveness in Communication
• Presenting Confidently to an Audience
• Managing Communication Under Pressure or During Conflict

Host or Publisher Mpower Learning Manila