Communication Masterclass: Responding to High Emotion

For staff associated with Bendigo Cancer Centre.

Conversations Matter provides a program of education and research to improve healthcare communication and supportive care across regional cancer centres in Victoria.

About the workshop

Identifying and addressing strong emotions such as anger, anxiety and distress are important skills for health professionals.

Acknowledging emotions can build trust and strengthen relationships with patients, families and colleagues.

In this interactive workshop, you will explore evidence-based skills and practical strategies when responding to strong emotions. International healthcare communication expert, Meg Chiswell, and a specialised OCPH simulated patient (actor), will guide you through the fundamentals of healthcare communication whilst exploring the topics of empathy, listening, and reflection as critical skills when supporting patients and carers.

Workshop Learning Objectives

During this workshop you will:

• Develop a toolkit of skills, frameworks and phrases to respond effectively to strong emotions from patients, families and colleagues
• Understand the impact of empathic communication when there are strong emotions
• Develop an understanding of the core communication skills for effective interactions such as building rapport, establishing trust, responding to emotions and forming collaborative partnerships with patients.
• Develop skills to observe and deconstruct clinical interactions by analysing patient-clinician conversations.
• Participate in experiential learning to observe and analyse healthcare conversations, practise new skills and contribute to group learning and feedback.

Facilitator

Meg Chiswell is a healthcare communication expert and Director from Deakin University’s Centre for Organisational Change in Person-Centred Healthcare.

Who should attend?

All health professionals from the Bendigo Regional Cancer Centre who want to improve their skills in handling communication challenges with patients, families and colleagues.

Workshop Details

Light lunch provided.

This workshop is free for health professionals working in regional cancer centres

Each workshop is limited to 10 participants.

The Victorian Department of Health has partnered with the Centre for Organisational Change in Person-Centred Healthcare (OCPH) at Deakin University to deliver Conversations Matter Skilled Conversations Building Excellence in Cancer Care to make this training opportunity possible.

Image designed by Lifestylememory - Freepik.com

Host or Publisher Centre for Organisational Change in Person-Centred Healthcare