Communicating and Creating Exceptional Customer Service

What do customers expect? How do you communicate with them on a regular basis? What do you do to monitor your relationship with customers? Join us to improve your processes and share your great ideas for the group!

Objectives:

• Gain an understanding of customer expectations and trends in buying/decision making
• Understand strategies to retain and build relationships with customers
• Learn effective planning and monitoring customer engagement to better target customers and expand new services

Host or Publisher THE HIVE Virginia Beach Business Resource Center