Client Service Mastery: Rehearsing the Five-Step Calling Process

Client service doesn’t end with the closing table—it’s an ongoing opportunity to deliver value and deepen relationships. In this session, we’ll cover the Five-Step Calling Process Demonstration and practice the system across three scenarios: active clients, referral sources, and immediate post-closing follow-ups. You’ll even make a few live calls and share results. By the end, you’ll know how to create a consistent follow-up system that builds trust, drives referrals, and ensures your clients feel cared for long after the transaction ends.

About the Instructor | Jenny Usaj

Jenny Usaj, Employing Broker and co-owner of Usaj Realty, leads with purpose, integrity, and a passion for agent growth. She has built a dynamic, supportive brokerage focused on creating real relationships and delivering value at every step. As a certified Ninja Selling Coach, Jenny empowers agents—whether they’re brand new or seasoned pros—with proven strategies that drive consistent, sustainable success. Her approach is all about helping you grow your business with clarity, confidence, and community.

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Agent Success Series

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