Ciptex Trace

In Partnership with UKCCF. Fresh from Twilio Signal, Ciptex Trace unpacks the biggest announcements and what they mean for the future of CX.
About this Event

Following this year’s Twilio Signal in San Francisco - which introduced some of Twilio’s biggest product releases to date - Ciptex Trace is an exclusive in-person event designed to break down the major announcements and explore what they actually mean for contact centres, customer communications, and AI adoption.

As the UK’s longest-standing Twilio Gold Partner, our team attended Signal and we’re bringing those insights back home. Expect a practical look at where Twilio is heading, the technologies shaping the next generation of customer engagement, and how organisations can adopt AI without disrupting what already works.

What we’ll cover:

• Twilio's largest ever product release, including Conversation Orchestrator, Conversation Memory, Conversation Intelligence, and ConversationRelay
• What’s changing in AI, automation, and omnichannel customer communications
• A real-world customer success story from a Twilio flagship customer

• The latest from Ciptex, including MAIA - our multi-channel AI Agent built for Twilio Flex
• Practical discussions around AI adoption, integration, operational risk, and change management

If you’re working with Twilio, exploring AI in the contact centre, or simply keeping an eye on where customer engagement is heading, stop by and join the conversation.