Certified Contact Centre Coach (CCCC)

Schedule

Mon, 13 Oct, 2025 at 09:00 am to Wed, 15 Oct, 2025 at 05:00 pm

UTC+08:00

Location

Wyndham Grand Bangsar Kuala Lumpur | Kuala Lumpur, KL

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HRD Corp SBL-Khas Claimable Workshop: Certified Contact Centre Coach (CCCC)
About this Event

Contact us at [email protected] or WhatsApp us at for brochure & group discount!

*This is fully claimable under HRD Corp / PSMB SBL-Khas!


Workshop Description

Coaching is indeed an integral component in the Contact Centre environment. It is conducted by various parties on various areas of development within the contact centre; namely work-related skills and telephony interactions.


However, coaching is not merely a process that needs to be completed but an important aspect of agent and operational development. Coaching also serves as a quality improvement tool on a whole within the contact centre environment as it serves as a point of reference for the staff enhancement and improvement.

This program focuses on the end to end process of conducting coaching within the contact centre environment. It provides a comprehensive platform to re-evaluate and enhance your coaching process and build on it to further strengthen the quality and productivity of the contact centre personnel.

Workshop Learning Objectives

  • Understanding the different coaching methods within the Contact Centre Environment;
  • How to communicate clearly desired behavior to the agents;
  • Monitoring and giving feedback based on performance;
  • To develop specific competencies that would enable more effective and focused coaching sessions;
  • Coaching based on specific data such as Key Performance Indexes and Quality Analysis.

Who Should Attend

All individuals who conduct coaching within the Contact Centre Environment.

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Where is it happening?

Wyndham Grand Bangsar Kuala Lumpur, No.1 Jalan Pantai Jaya, Kuala Lumpur, Malaysia

Event Location & Nearby Stays:

Tickets

MYR 4409.58

ATCEN Communications Sdn Bhd

Host or Publisher ATCEN Communications Sdn Bhd

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