CACC TORONTO Shaping Tomorrow's CX with Advanced Generative AI

Harnessing Ethical AI Leadership - Impact of Individuals, Organizations, and Society

The evolving landscape of customer experience (CX) has been significantly influenced by the advancements in artificial intelligence (AI). Recent findings from McKinsey's State of AI report indicate that over half of businesses are allocating more than 5% of their digital budgets towards AI initiatives. Among the emerging AI platforms, one standout is ChatGPT, which has garnered considerable attention in the market.

In our panel discussion on Generative AI (Gen AI) and customer experience (CX), we'll define Gen AI and its distinguishing characteristics, exploring its influence on CX transformation. We'll showcase its efficacy in enhancing customer satisfaction, particularly within the context of promoting investment between Canada and Australia and representing Canadian and Australian interests. We'll discuss the scalability of personalized experiences enabled by Gen AI and share implementation strategies for organizations. Ethical considerations, including responsible AI practices, will also be addressed to ensure ethical usage in personalization.

THIS IS A PRIVATE EVENT, BY INVITATION ONLY.

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As CEO for a not-for-profit volunteer-based organization, Mel leads the mission to promote trade and investment between Canada & Australia. The CACC is the only bilateral international chamber that has a presence and operations in both countries with nearly 4,000 members across both regions.

Headquartered in Sydney, Australia, the CACC has been leading the discussion of the Critical Minerals Nexus: Opportunity for Australia & Canada.

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Global Director, Digital Transformation, World Vision International

Smita is an accomplished executive leader with 18 years of global corporate experience, specializing in data-driven transformative consulting, strategic marketing, and human-centered customer experience. With a sharp focus on digital-first, data-led methodologies, Smita stands out for her proficiency in advising c-suite executives on revenue generation, business strategy, and sustainable business outcomes.

As the Global Director of Digital Transformation at World Vision International, she drives the integration of AI, machine learning, and predictive analytics to revolutionize customer experiences and operational efficiency.

With a diverse background spanning sectors like telecom, manufacturing, and media, Smita's commitment to inclusivity and community engagement shines through her involvement in various boards such as the Cambridge Memorial Hospital Foundation and industry bodies like the Canadian Marketing Association, Women in AI, and the Canadian Australian Chamber of Commerce. Recognized for her contributions, she has received multiple industry awards and was shortlisted for the Women of the Year award by Women in IT.

Smita holds a Chartered Marketer designation, in addition to her bachelor's degree in engineering and MBA, adding to her well-rounded skillset and dedication to continuous growth.

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6 :00PM - DOORS OPEN / Drinks & Canapes

6 :20PM - Welcome Remarks

6:25PM - Opening Remarks

6:30PM - Panel Discussion

7:25PM - Networking / Drinks & Canapes

8:00PM - EVENT CONCLUDES

Greg McNab is a former mechanical engineer and partner in the Securities Group of the international law firm Dentons' Toronto office. Greg’s practice includes working with financial services, resource and energy companies both domestically and internationally, with a large portion of that work involving opportunities between Canada and Australia. Dentons is one of the largest law firms in the world with offices all around the world in major finance centres.

ABOUT THE CACC

The Canadian Australian Chamber of Commerce (CACC) is a non-profit volunteer based organisation that aims to bring businesses together to facilitate strong economic and trade relationships between Canada and Australia.Annou

Host or Publisher Canadian Australian Chamber of Commerce (CACC)