Building Culture for the Customer Experience

Denver International Airport (DEN) was ranked as the 3rd busiest airport in the U.S. and the 6th busiest airport in the world in 2023, serving over 77 million passengers. During unprecedented growth, the passenger experience remains a top priority as DEN continues to see more and more passengers traveling through our terminal. Join us to hear from Shawn Smith, Senior VP of Culture and Strategy at Denver International Airport, on how airports, like DEN, own the passengers experience. We will discuss the strategies in place and programs implemented that ensure the passenger experience remains top of mind and why it is a top priority in the aviation industry.

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Host or Publisher Airport Minority Advisory Council - Denver Chapter