Building Cross-Team Synergy & Conflict Resolution: 1 Day Course in Montreal

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Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

This course equips you with practical skills and proven tools to resolve conflict and strengthen collaboration in cross-functional work environments. You will explore effective conflict-management frameworks, mediation techniques, negotiation strategies, and communication methods that improve relationships and enhance team performance. Through structured modules and hands-on activities, you will learn how to turn conflict into opportunity, reduce misunderstandings, and foster a cooperative team culture that supports organizational goals.

Learning Objectives
By the end of this course, you will be able to:

• Identify common conflict triggers and underlying causes in cross-functional teams
• Apply communication strategies that reduce tension and improve understanding
• Use conflict-resolution models to address real workplace challenges
• Facilitate mediation and structured conflict discussions effectively
• Strengthen collaboration using alignment and teamwork frameworks
• Improve negotiation outcomes through structured approaches
• Build trust and promote a positive, constructive conflict culture

Target Audience
This course is ideal for managers, HR professionals, team leaders, cross-functional coordinators, supervisors, and anyone responsible for guiding team communication, collaboration, and conflict resolution.

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Why Choose This Course?
This program combines practical conflict-resolution frameworks with real-world collaboration strategies. Led by an experienced facilitator with expertise in organizational behavior and team dynamics, the course emphasizes hands-on learning and workplace relevance. You will practice essential techniques through engaging activities, ensuring you leave with actionable skills that create lasting impact across teams..

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Info: • Explore causes and patterns of interpersonal and cross-functional conflict.
• Learn how conflict affects productivity and collaboration.
• Understand healthy vs. unhealthy conflict responses.
• Icebreaker

Info: • Study conflict-handling frameworks and practical application steps.
• Learn how to diagnose conflict type and choose the right approach.
• Explore escalation management and conflict prevention methods.
• Case Study

Info: • Learn active listening and clarity techniques to reduce tension.
• Understand assertive communication for constructive dialogues.
• Explore message-framing techniques to avoid misunderstandings.
• Activity

Info: • Learn structured mediation steps for resolving disputes.
• Understand emotional management during conflict conversations.
• Explore third-party facilitation for neutral problem-solving.
• Simulation

Info: • Learn interest-based negotiation for mutually beneficial solutions.
• Understand negotiation styles and their workplace impact.
• Explore strategies for balancing needs within diverse teams.
• Activity

Info: • Discover models that enhance alignment across functional groups.
• Learn shared-goal communication techniques for cohesive teamwork.
• Explore responsibility distribution for smoother collaboration.
• Role Play

Info: • Learn methods for strengthening trust across departments.
• Understand psychological safety as a foundation for collaboration.
• Explore long-term strategies for reinforcing conflict-mindful behaviors.
• Activity

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Host or Publisher MG Aussie