Beyond the Claim: Because Insurance has Feelings Too!

Sensitivity Training.

(Yes Brokers... this event earns you 3 RIBO credit hours!)

Get ready for a fun and engaging in-person event where we dig deep into the world of insurance like never before. It’s not just about policies and claims— Stephanie Beattie, CDR, brings to life the stories, the emotions, and the human side behind every insurance moment. Connect, learn, and laugh with fellow enthusiasts. Don’t miss out on this unique experience that puts heart and sensitivity into insurance!

Your agenda for the day:

9AM - Arrival, Registration, Networking, Lite Breakfast finger foods

10AM - Sensitivity Training (3 RIBO Credit Hours)

• Understand the customers emotional state during their property losss
• Difference between sympathy & empathy, when to apply it
• Processing losses and how clients respond differntly to the same situation
• Approach to manage customer expecations and anger
• Establishing rapport in an authentic way
• Working with customers to ensure smooth claims handling.

1PM - Lunch (no charge)

Stay as long as you like for networking, collaborations, games (the kind where you get prizes!) and head into your weekend with a handfull of swag!

** Sensitivity Training promotes an understanding of the customer regardless of the situation, and stresses how everyone can have an impact on and be sensitive to the insured while assisting with their claim. This training is focuses on the prinnacles of customer relationships and provides great value to the broker, insurer and contractor.