Benefits for Non-Benefit Advisers

This webinar provides a comprehensive overview of the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.

Timings: Module 1 – 13th June 10 am to 1.00 pm; Module 2 14th June 2024 10 am – 1.00 pm. There will be a half hour break between 11.15-11.45 both days.

The maximum number of delegates for this course is 17. Course will be delivered virtually via Zoom.

Who is this course for?

Staff and volunteers working with people for whom benefits are an issue.

What will you learn?

Through this course, you will:​

• Explore the structure of the benefit system.
• Learn about the different categories of benefits.
• Understand the basic entitlement to different benefits.
• Improve your knowledge of the rules of universal credit and how to claim.
• Understand the benefit cap.
• Learn how and when to challenge decisions.
• Understand the methods of delivery and timings of benefits.

This is a practical course delivered using a combination of trainer presentation, exercises, and group discussion. It is not recommended to join via a mobile phone.

This course will be delivered by CPAG on the following dates:

• 13th and 14th June 2024
  

Further information on delivery format will be provided on sign up.

If the event is sold out, please email to be added onto a waiting list.

Host or Publisher West Midlands Combined Authority