“Answer Me!” Half-Day Intensive Workshop for Customer Service Managers

Do you really know what happens when a customer calls your company?

Your customer service representatives, receptionists, front-desk employees, and other team members handle conversations every day that can strengthen a customer relationship, uncover an opportunity, or quietly cost your company business.

But here's the leadership question:

Are your managers equipped to recognize what a great customer conversation sounds like and coach their teams to create more of them?

The “Answer Me!” Customer Service Leadership™ Half-Day Intensive is a four-hour, interactive experience designed specifically for business owners, executives, managers, and customer service leaders who are responsible for the people answering their organization's inbound calls.

During the Intensive, you'll learn how to observe and coach customer conversations using the five-part “Answer Me!” framework, and teach your team how to handle upset callers using "The Four P's."

You'll listen to real-world customer calls, evaluate what happened, participate in hands-on exercises, and practice coaching techniques you can take directly back to your team.

This is not CSR training, and it's not about turning your customer service team into salespeople.

It's about giving leaders a practical structure for recognizing, reinforcing, and coaching the behaviors that create better, more consistent customer conversations.

You'll leave with a repeatable framework, practical coaching tools, and a more deliberate way to evaluate what's happening when customers call your organization.

Because your team doesn't need another script.

They need leaders who know what to listen for.

Leadership starts with whoever answers the phone.