AI in Claims: The Future Claims Experience

Join InsurTech Florida as we bring together claims leaders, innovators, and technologists for an engaging evening focused on the future of claims. As AI continues to transform the insurance landscape, this event highlights how insurers are leveraging AI to create more proactive, predictive, and customer-centered claims experiences. The conversation will focus on real-world applications, practical insights, and how organizations are evolving from tactical adoption to strategic implementation.

Hosted at Embark Collective in Tampa on July 14, the event will feature dedicated networking time, an opening presentation from an industry expert, a showcase from an emerging insurtech startup, and a dynamic panel discussion with experienced professionals. Whether you’re exploring AI adoption, enhancing current capabilities, or looking to connect with peers in the insurtech ecosystem, this event offers a valuable opportunity to learn, network, and exchange ideas.

Agenda
4:00 - 5:00 - Registration and Networking
5:00 - 5:10 - Event Kickoff
5:10 - 5:20 - Opening Presentation

• Tom Hines - AVP, Claims Strategy and Innovation Consultant at Zurich North America
• Topic: Zurich’s approach to AI adoption in claims handling, responsible AI usage, customer centricity, and operational implementation.

5:20 - 5:25 - Meet the Startup

5:25 - 6:05 - Panel Discussion

• Title: The Future Claims Experience: Proactive, Predictive, and Customer-Centered
• Abstract: The panel will discuss how AI can transform the customer journey from reactive claims handling to proactive claims resolution. Topics may include AI-enabled First Notice of Loss (FNOL), real-time status updates, digital assistants, automated document collection, computer vision for damage assessment, personalized communication, and predictive outreach during catastrophe events.
  The discussion will also explore how insurers are moving from tactical AI adoption toward more strategic, customer-centered claims operations.

6:05 - 7:00 - Wrap up and Networking

Drinks and light refreshments will be served.
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Host or Publisher InsurTech Chicago