AI authoring walk-up experience in the Lavacon conference space

This walk-up experience, held at LavaCon 2026 is designed to be valuable for participants whose organizations already use ServiceNow and those who don't. You'll be using the ServiceNow Knowledge application, but please note this is not a product demo. We're a team of content professionals working within an AI-focused organization, sharing practical examples of how AI capabilities can be applied within authoring tools.

Please note: Conference admission required for entry.

Attendees will learn how to:

• Use AI capabilities within a knowledge authoring application
• Observe real-world AI authoring workflows enabled by a content team
• Interact with AI-supported knowledge tools in a guided environment
• Translate observed AI authoring patterns to your own tools and processes

Know what’s Happening Next — before everyone else does.

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Host or Publisher Theresa Daudier