Ahead of the Curve: Proactive Customer Service

Ahead of the Curve: Proactive Customer Service

In just 2 hours, transform your team's ability to deliver exceptional customer service with our intensive course. Through best practices and proven techniques, they will master in-person, phone, and email interactions with the highest level of professionalism and empathy. Additionally, they will develop essential skills for proactive complaint resolution, including de-escalation techniques like active listening and positive language. By the end of the course, each participant will leave with a personalized continuous improvement plan, ensuring that your team not only meets but exceeds customer expectations, fostering long-lasting and satisfying relationships.

Host or Publisher Human Soul | People & Process Partners