#7 Cambridge Customer Success Meetup
Schedule
Thu May 21 2026 at 05:30 pm to 07:30 pm
UTC+01:00Location
St John's Innovation Centre | Cambridge, EN
About this Event
How to Leverage AI as a CSM
đŁ Are you a Customer Success Manager based in Cambridgeshire?
Iâm really excited to share that Gary Giacalone will be speaking in person at the Cambridge Customer Success Meetup.
He will be running a session on how to practically use AI as a CSM, focused on real, everyday value.
What youâll get from the session:
⢠Practical ways AI can support your day to day CSM work
⢠How to manage customers more effectively while reducing manual effort
⢠The doâs and don'ts of using AI in Customer Success
⢠Real examples you can apply immediately
⢠A ready to use prompt library built specifically for CSMs
Everything shared is practical, usable and based on what has genuinely helped Gary in his role
This session is very much from a CSM, for other CSMs and designed to leave you with something you can start using straight away.
Agenda
đ: 05:30 PM - 06:00 PM
Arrival
đ: 06:00 PM - 07:00 PM
How to Leverage AI as a CSM
đ: 07:00 PM - 08:00 PM
Drinks and Networking
Where is it happening?
St John's Innovation Centre, Cowley Road, Cambridge, United KingdomEvent Location & Nearby Stays:
EUR 0.00



















