#7 Cambridge Customer Success Meetup

Schedule

Thu May 21 2026 at 05:30 pm to 07:30 pm

UTC+01:00

Location

St John's Innovation Centre | Cambridge, EN

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How to Leverage AI as a CSM - Gary Giacalone
About this Event

How to Leverage AI as a CSM


📣 Are you a Customer Success Manager based in Cambridgeshire?
I’m really excited to share that Gary Giacalone will be speaking in person at the Cambridge Customer Success Meetup.
He will be running a session on how to practically use AI as a CSM, focused on real, everyday value.
What you’ll get from the session:
• Practical ways AI can support your day to day CSM work
• How to manage customers more effectively while reducing manual effort
• The do’s and don'ts of using AI in Customer Success
• Real examples you can apply immediately
• A ready to use prompt library built specifically for CSMs
Everything shared is practical, usable and based on what has genuinely helped Gary in his role
This session is very much from a CSM, for other CSMs and designed to leave you with something you can start using straight away.


Agenda

🕑: 05:30 PM - 06:00 PM
Arrival
🕑: 06:00 PM - 07:00 PM
How to Leverage AI as a CSM
🕑: 07:00 PM - 08:00 PM
Drinks and Networking
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Where is it happening?

St John's Innovation Centre, Cowley Road, Cambridge, United Kingdom

Event Location & Nearby Stays:

Tickets

EUR 0.00

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