2023 Annual SEA Retreat

The SCPHCA’s 2023 SEA Retreat, is being held at the North Charleston Marriott—where modern accommodations meet southern charm! Please join us on March 24 – March 26, 2023.

S – Service

The S represents smile, speak, and service. These are the keys to quality customer service – the first aspects the patients notice whether in person or via phone.

E – Engage

We engage our patients and extend services to uninsured and underinsured populations. This is where our billing teams lend a helping hand.

A – Advocate

Our outreach staff and advocates help our patients beyond traditional medical needs. These staff members are in their communities to secure the needs.

The SEA (Service, Engage, Advocate) Retreat aims to convene the support staff (managers, front office, agricultural workers, advocacy, outreach, billing and collections), who provides the most critical aspects of any health center, for a weekend of continuous learning. Attendees will network with fellow colleagues while learning from subject matter experts in the area(s) of finance, billing, coding, and agriculture. The core elements of this learning include customer care/relations, engagement techniques, and health center advocacy – all vital parts of ensuring the health center value.

This year’s theme, “People, Passion, and Purpose: Enhancing the Value-Based Care Experience Through Customer Satisfaction”, gets to the heart of community health centers—achieving equitable health outcomes and improving access to and delivery of quality healthcare in a patient-centered way.

We hope you will attend this unique Retreat!

Book your group rate for 2023 SCPHCA SEA Retreat

Last Day to Book: Friday, March 3, 2023

Hotel(s) offering your special group rate:

• North Charleston Marriott for 159 USD per night

Registration Deadline: Friday, March 10, 2023

SCPHCA Cancellation Policy: All cancellations must be made in writing and received by the SCPHCA on or before Friday, March 10, 2023 for a full refund less a 25% administrative fee. Cancellations received after Friday, March 10, 2023 are non-refundable; however, substitutions are encouraged.

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QUESTIONS?

For registration and general questions contact Shaletta Miller, at [email protected] or (803) 788-2778.

On-Site Event Participation Guidelines

PHE Disclaimer & Waiver

Registration Guidelines

Host or Publisher South Carolina Primary Health Care Association