1st Tuesday Connections - May 2025 - Managing the Customer Journey

Join us for: Managing the Customer Journey - Addressing Potential Failure Points - Beginning to End

The customer journey is every touchpoint you have with your customers - from the first moment they meet you (or just hear about you) to the point that the job is delivered and paid for. Failure at just one of those interactions can cost you a client. Confusing messaging, bad customer service, missed delivery date, are just a few of the important steps along the way. This month we will talk about the obvious items (sales, marketing & fulfillment) as well as the smaller (but no less important) things that make the difference between creating a brand evangelist, and losing a client altogether.

PANELISTS

, Chief Experience Officer, GoHealth Urgent Care

, Sr Account Executive, Blanks Printing

t.b.d.

Moderator

, VP Brand Strategy, ExperiPro

Tuesday, May 6

3:30pm Registration

4:00pm Panel Discussion/Q&A

5:15pm-6:30pm Reception w/cash bar

Admission is free

The Mission of 1st Tuesday Connections

Host or Publisher First Tuesday