10 Soft Skills That May Make You or Promote You As a Manager

Course Overview:

With our 10 Soft Skills You Need workshop you will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your career.

Target Audience:

Professionals who are interested in learning 10 Soft Skills

Learning Objectives:

• After completing this course, Individuals will be able to demonstrate their understanding of:
• What are Soft Skills?
• Effective Communication
• Teamwork
• Problem Solving
• Time Management

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module One: What are Soft Skills?

• Definition of Soft Skills
• Empathy and the Emotional Intelligence Quotient
• Professionalism

Module Two: Soft Skill 1: Communication

• Ways We Communicate
• Improving Non-Verbal Communication
• Listening

Module Three: Soft Skill 2: Teamwork

• Identifying Capabilities
• Get Into Your Role
• Learn the Whole Process

Module Four: Soft Skill 3: Problem Solving

• Define the Problem
• Generate Alternative Solutions
• Evaluate the Plans

Module Five: Soft Skill 4: Time Management

• The Art of Scheduling
• Prioritizing

Module Six: Soft Skill 5 and 6: Attitude and Work Ethic

• What Are You Working For?
• Caring for Others vs. Self

Module Seven: Soft Skill 7: Adaptability/Flexibility

• Getting over the Good Old Days Syndrome
• Changing to Manage Process

Module Eight: Soft Skill 8: Self-Confidence

• Confident Traits
• Self-Questionnaire
• Surefire Confidence Building Tactics

Module Nine: Soft Skill 9: Ability to Learn From Criticism

• Wow, You Mean I’m Not Perfect?
• Listen With An Open Mind

Module Ten: Soft Skill 10: Networking

• Redefining Need
• Identifying Others" Interests

Module Eleven: Wrapping Up

• Words From The Wise
• Review Of The Parking Lot

Host or Publisher PupilCert